Refund and Returns Policy

1. Overview At treassaura, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer returns and refunds under the following conditions:

2. Eligibility for Returns

  • Items must be returned within 7 days from the date of delivery.
  • Products must be unused, undamaged, and in their original packaging, including all accessories, manuals, and other items received with the order.
  • Certain products, such as Parad Shivlings, Rasmani Gutika, and other spiritually significant items, may not be eligible for returns due to their unique nature. Please contact our customer service team to confirm eligibility.

3. Return Process To initiate a return:

  1. Contact our customer support team at treassaura@gmail.com with your order number and reason for return.
  2. Once your return request is approved, we will provide you with instructions for shipping the product back to us.
  3. Please ensure the product is securely packaged to prevent any damage during transit.
  4. The cost of return shipping will be the responsibility of the customer unless the product is damaged or defective upon arrival.

4. Refunds

  • Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
  • If approved, we will process your refund to the original method of payment within 2 to 3 Business days.
  • Please note that shipping fees are non-refundable unless the return is due to a damaged or incorrect product.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 24 Hours of receiving the item.
  • We may request photos of the damaged or defective item to expedite the process.
  • For approved claims, we will offer a replacement product or issue a full refund, including the cost of return shipping.

6. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Non-Returnable Items

  • Due to the nature of certain products, the following items are non-returnable:
    • Opened or used Parad Shivlings, Rasmani Gutika, and similar spiritually significant items.
    • Customized or personalized items.
    • Items marked as final sale or non-returnable.

8. International Returns

  • For international orders, the customer is responsible for return shipping costs, including any customs duties or fees.
  • Please ensure compliance with your country’s customs regulations when returning items.

9. Contact Us If you have any questions or need assistance with your return, please reach out to our customer service team: Treassaura
Wz -7a/3, gali no -18, sant Garh , Tilak Nagar 110018
treassaura@gmail.com
+918588023858